Policy & FAQ
Shipping Policy:
All orders will be shipped within 3-4 days.
Wholesale: Please allow at least 2 weeks for orders to be shipped.
Refund Policy:
Sorry, No refunds.
Replacement: If you received a damaged product, I am happy to mail out a new one with picture proof of the damage within 48 hours of you receiving the order.
FAQs
Q: Are your products cruelty-free and vegan?
A: Yes, we are proud to say that all our lip glosses are cruelty-free and vegan. We do not test our products on animals, and they do not contain any animal-derived ingredients.
Q: How long does it take to process and ship an order?
A: We strive to process orders within 3-4 days.
Q: What should I do if my lip gloss arrives damaged?
A: We apologize for any inconvenience caused. Please take a photo of the damaged item and contact our customer support team within 48 hours of receiving the package. We’ll gladly assist you in resolving the issue and arranging a replacement.
Contact:
Please contact me directly with any questions at the email address listed below:graceglowllc@gmail.com